Known issues and older phones

*Legend of incompatibilities

1. Fails when handling multiple calls.
2. Fails to connect third party A2DP transmitter.
3. Fails to transfer calls back to Streamer.
4. Distortion when streaming from TV box.
5. Disconnects Bluetooth connection.
6. Fails when streaming from TV and receiving an incoming call.
7. Connected but no sound through Streamer.
8. Audio button blinks when phone and Streamer are paired.
9. Fails when streaming from ConnectLine Microphone and receiving an incoming call.
10. Issues when streaming music from phone.
11. A2DP will not remain connected from phone.
12. Streamer may send Bluetooth command to wrong phone if multiple phones are connected. (Play, pause, last number redial, voice dial).
13. Fails if voice dial is activated during TV streaming.
14. Keypad tones are not heard when phone keys are pressed.
15. Audio from phone is not re-established if wireless connection is lost during streaming.
16. If pairing has been cleared on Streamer, pairing must be cleared on previously paired phone before attempting re-pairing.
17. Call may terminate if Streamer and phone leaves and re-enters Bluetooth range within 10 minutes.
18. Phone may report connection even though two other phones are connected already.
19. Phone cannot connect during TV streaming.
20. Fails call handling when playing music through jack-cable.
21. No Voice Dial.
22. Sometimes fails streaming from TV when multiple phones are connected to the Streamer.
23. Sometimes TV streaming is distorted while phone reconnects to Streamer Pro after switching Bluetooth off.
24. Sometimes starts phone music player when receiving call while streaming from TV.
25. Sometimes music player is started after using voice dial.
26. Bluetooth on mobile device must be reconnected manually if switched on during TV streaming.
27. Streaming not attenuated or completely muted when receiving call.
28. Voice signal slightly distorted during call streaming.
29. External Phone call with streamer may be distorted when test phone also receives/places a call.
30. Ringtone distorted in streamer.
31. Sometimes jack streaming is distorted.
32. Call audio distorted.
33. Media streaming may need to be enabled on device.
34. Streaming may be distorted while another paired device reconnects to the phone.
35. Pressing Aux may not pause the media player.
36. Pressing Phone button may not end a phone call.
37. Bluetooth connection between phone and streamer may be intermittent in iOS 10.0.2
38. TV Streaming may fail if phone Bluetooth is turned on and off and then reconnects to streamer.

How to upgrade the mobile’s firmware

Please consult the phone’s manual or the manufacturer’s support service.

Disclaimer: All mobile phones in this list have been tested comprehensively by Oticon, and have been found to fulfil the minimum requirements for ConnectLine compatibility at the time of testing. However, Oticon takes no responsibility for such compatibility in general. Specifically, Oticon shall not be responsible for incompatibility resulting from future updates of the mobile phones, nor from events of incompatibility not covered by and/or found in these tests. Oticon takes no financial responsibility in terms of reimbursements of mobile phones which do not work as expected.